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Counter Associate
Job Description
Position Tasks & Activities:
- Rent equipment or arranges
for provisions of service to customer.
- Prepare rental forms and
contracts, obtains customer signature and other information as
required.
- Maintain daily and overdue
contract file.
- Compute charges based on
rental or service rate.
- Explain rental fees and
provides information about rented item, such as operation or
description.
- Quote prices and rates to
customers.
- Answer incoming phone calls,
take messages, and direct calls.
- Report to work at least 10
minutes early to prepare store for opening and receive cash drawer
from supervisor.
- Count cash drawer and turn in
balanced cash bag to supervisor every night.
- Learn to use the computer and
help keep it accurate and up to date.
- Read and know policies and
procedures in the Dill Rental Counter Manual.
- Recommend items to customers
that meet their needs.
- Reserve items for requested
time and maintain rental reservation file.
- Keep log of delivery and pick
up times.
- Serve as dispatcher for
delivery drivers.
- Provide driver with map and
any specific delivery instructions requested by the customer.
- Coordinate with Customer
Service Advisors on priorities.
- Update/call overdue list and
alert supervisor of overdue contracts.
- Clean showroom and equipment.
Arrange showroom displays. Keep shelves organized, stocked and
clean. May also clean restrooms.
- Assist customer with the
loading and unloading of equipment when necessary. May also need to
demonstrate safety features and operational features of the
equipment.
- May fill customer's propane
cylinders from time to time.
- Resolves customer problems.
- Shut down computer terminals
after others have logged out and prepare CPU for backup.
- Report safety violations to
Safety Officer.
- Adhere to all company
policies, procedures, rules and regulations in written or verbal
form.
- Comply with government safety
requirements and other regulations and security in store.
- Attend department, staff and
safety meetings.
- Perform other duties as
requested.
Nature of the Work:
Must be able to service customers
in a polite, friendly and professional manner whether in person or on
the telephone. Must assist them with reservations, contracts, questions,
register transactions and order adjustments. Must be able to process
cash and credit card payments, as well as make change and credits.
Working Conditions:
Must stand for long periods of
time. Most work will be indoors with limited exposure to outside
elements. The job requires constant interaction with the public. May
have exposure to chemicals, including but not limited to gasoline,
diesel fuel, propane, kerosene and cleaning solvents.
Education, Skills &
Requirements:
- A high school diploma or
equivalent GED is preferred but not required.
- Must be able to life
approximately 70 lbs.
- Must maintain a professional
personal appearance.
- Must possess sales and
customer relation skills.
- Must be able to use
mathematics to solve problems.
- Must speak English clearly
and write legibly. Ability to speak another language is a plus.
- Must have excellent
organizational skills and ability to schedule, coordinate and
follow-through.
- Must pass company drug
screen.
- Must maintain an acceptable
attendance record.
- Must be able to provide,
understand, and complete instructions furnished in written, oral or
scheduled form.
- Maintain a cooperative
working relationship with co-workers.
- Must be able to maintain a
high degree of patience.
- Must be able to follow verbal
and written instructions, take notes, and learn procedures.
- Reports to:
Customer Service Advisors or Sales Manager
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For information please e-mail
matt@dillrental.com, stop in, or call us
at 801-566-1269
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2996
West 7800 South
West Jordan, UT 84084
Phone: 801-566-1269
Fax: 801-561-5192 |
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